24x7x2
A service technician is scheduled to arrive at your location within two hours after remote problem determination is completed. We provide service around the clock, every day, including GST holidays.
24x7x4
A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service around the clock, every day, including GST holidays.
9x5x4
A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding GST holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non critical service requests, a service technician will arrive by the end of the following business day.
9x5xNBD
A service technician is scheduled to arrive at your location on the business day after we receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding GST holidays.
GASP > GST Advanced Shipment Program
Our GASP program provides a replacement unit shipped to our customer site free of charge. Once customer contacts GST Technical Support, if GST determines that a replacement unit is the best course of action, a replacement unit is shipped to the customer to arrive in most cases within two working days. The customer or GST-certified installer performs the product replacement. The replaced unit is then cross-shipped back to GST in the shipping carton provided..
