GST provides installation and on-going service for a wide range of products. The plans described below applies to North American customers. International customers should contact their GST representative to discuss international service options.

Technical services includes 24-hour technical support, equipment maintenance and repair services to ensure reliability and high-performance of our products to meet our customers’ requirements.

Maintenance Plans

GST provides five service plans for ongoing maintenance:

24x7x2
A service technician is scheduled to arrive at your location within two hours after remote problem determination is completed. We provide service around the clock, every day, including GST holidays.

24x7x4
A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service around the clock, every day, including GST holidays.

9x5x4
A service technician is scheduled to arrive at your location within four hours after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding GST holidays. If after 1:00 p.m. it is determined that onsite service is required, you can expect the service technician to arrive the morning of the following business day. For non critical service requests, a service technician will arrive by the end of the following business day.

9x5xNBD
A service technician is scheduled to arrive at your location on the business day after we receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding GST holidays.

GASP > GST Advanced Shipment Program
Our GASP program provides a replacement unit shipped to our customer site free of charge. Once customer contacts GST Technical Support, if GST determines that a replacement unit is the best course of action, a replacement unit is shipped to the customer to arrive in most cases within two working days. The customer or GST-certified installer performs the product replacement. The replaced unit is then cross-shipped back to GST in the shipping carton provided.

Installation Plans

GST provides two service plans for product installation:

24x7 Installation
This fee-based plan provides for a GST-certified installer to perform the entire installation process. This service is billed annually.We provide service around the clock, every day, including GST holidays.

9x5 Installation
This fee-based plan provides for a GST-certified installer to perform the entire installation process. This service is billed annually.We provide service from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding GST holidays.

Our 24-hour Technical Support staff is ready for any situation that might arise and is always ready to guide our customers through the installation and support process.

The choice is always yours. You can switch between these plans at any time.